Frequently Asked Questions

Code of Ethics

[+] [-] What is Evergreen Certification's Code of Ethics?

All users of Evergreen Certifications products and/or services agree that access to and use of this site are subject to the following Code of Ethics.

Terms and Conditions
Evergreen Certifications has developed the Code of Ethics to ensure the highest level of professional responsibility and care for all clients. It is expected that all Evergreen Certificants (hereafter, “Members”) will represent themselves appropriately and abide by the Evergreen Code of Ethics. Violation of the Code of Ethics may result in revocation of your credentials.

Certification Application
As a Member, you must be in good standing with the State or National Board or Organization that licenses you, including not being on probationary status for any reason. Members must not have been ethically or professionally denied application to or renewal of his/her professional membership in local, state, or national associations to which he/she is qualified. Members must not have had his/her professional or medical privileges restricted, revoked, or revised in any formal institutional setting (e.g., hospital, clinic, or other clinical setting) based upon professional malpractice.

Professional Responsibility, Competence, and Integrity
Members will accept personal and professional responsibility for all actions. Members recognize the extent of their professional competence and training. Members understand that the credential does not in any way provide permission to practice outside the scope of any obtained professional license. As a Member, you acknowledge that Evergreen Certifications is not liable for your actions or results of your actions at any level and you accept full responsibility for acquiring and maintaining the necessary training to successfully complete your job. 

Members will only use the provided credentials when they remain current and in good standing. As a Member, you agree to take full responsibility for all your actions and decisions and in no way hold Evergreen Certifications or any of its affiliates responsible for the outcomes thereof. Members will maintain current records with Evergreen, notifying, in writing, of any changes to their professional status, name, or contact information within 15 days.

Members will represent themselves in an honest and straightforward manner with Evergreen personnel. Fraudulent, deceit, misrepresentation, and illegal behavior are not tolerated by Evergreen Certifications and may constitute grounds for revocation of Certification. Any behavior or actions of yourself or of another Member that would go against the Evergreen Code of Ethics should be immediately reported to us. Members must adhere to all local, regional, national, and professional laws and regulations which apply to their profession. 

Possessing an Evergreen Credential does not insinuate in any way that you are an employee of Evergreen or have special clearance or authority beyond what is granted to you by your license, employer, or the institution in which you are working. Members may use the appropriate designation following their name only when the credentials are valid and up to date. Members may use the digital badge on digital and printed media when the Certification remains valid and up to date.

Certification Renewal, Expiration, or Revocation
As a Member, you maintain your professional credential by complying with renewal requirements outlined in the certification standards. CEU’s must meet the guidelines and approval of Evergreen Certifications.

Re-certification training hours need to have been taken in the time since you were last certificated or recertified. Renewals are calculated from the date that your Certification was issued. By your renewal date, your Certification will need to be renewed by submitting all required documentation and payment.

If your Certification can no longer be renewed due to a prolonged lapsed period, you can reapply for Certification by completing the steps required to initiate a Certification. Consult the Certification standards for the Certification that you hold for details. 

Upon expiration or revocation of a credential, the usage of any Evergreen credential or digital badge will be immediately terminated. Revocation of an Evergreen credential will be made by a final decision from Evergreen Certifications. There will be no refund provided in whole or part when revocation is made.

Privacy and Account Security
As a registered Member, you will be asked to establish an account (“Account”). Don’t reveal your Account information to anyone else. You are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account, and you agree to immediately notify our support staff of any security breach of your Account. We shall not be responsible for any losses arising out of the unauthorized use of your Account.

Certified Therapist Registry – Certification(s), name, and contact information provided by Member for the registry is available on the public registry. All other information is private and secure.

Information on the application cannot be altered once the information has been submitted. Only our support staff can update your personal information thereafter by email request.

We may share some of your personally identifiable information with our parent company, our subsidiaries and partners. We do not place restrictions on the use of personal information by our parent company, subsidiaries, or affiliates but require that they will treat it at least as protectively as they treat information they obtain from their other users. They also will comply with applicable laws governing the transmission of promotional communications and must give you an opportunity in any such email that they send to choose not to receive such promotional e-mail messages in the future.

General Questions

[+] [-] How could certification benefit me?
Certification demonstrates that you have met clear and established guidelines of training and experience. Many providers take pride in developing a specialty in particular approaches, and obtaining a certification is one way to emphasize and give credibility to those efforts. For some, certification may help to distinguish themselves in the marketplace.
[+] [-] How could certification benefit my clients?
Many clients benefit from knowing that their providers have verified training and experience. An added feeling of confidence in providers may increase belief and expectancy that the treatment is effective.
[+] [-] How does certification relate to competency?
Competency is a life-long pursuit and not a black or white construct (i.e., competent versus not competent). Competency relates to training to acquire relevant professional and scientific knowledge, experience with the appropriate supervision and/or consultation to acquire professional skills, and the ability to recognize one’s limits of competency, signaling the need for further training, experience, supervision, consultation, or to refer the client on to another professional.
[+] [-] Where do I get the training to be certified?
Evergreen Certifications recognizes training from regionally and nationally accredited universities as well as approved CPD courses and workshops.
[+] [-] How long does the certification process take?
The certification approval process takes between 1-2 weeks.
[+] [-] What is the difference between a certificate and a certification?
Certificate Programs and Certification are an increasing segment of the professional CPD marketplace. We understand that with new items and change that there can be confusion of the different terms and what they mean. For our purposes we define the following terms as such: - Certificate Programs indicate successful completion of a course, or series of courses, that recognize a specialty area of practice or set of skills. This demonstrates knowledge at a set time and has no ongoing requirements. - Professional Certifications are time-limited recognition evidencing competency as measured against predetermined and standardized criteria, typically by application and/or exam. These standardized criteria can include both academic and non-academic accomplishments such as hours in practice and licensure, membership, registration or certication requirements. Certifications have ongoing requirements to maintain certification that require the holder to demonstrate s/he continues to meet or exceed the requirements set by the organization.
[+] [-] What is Evergreen Certification's return and refund policy?
A full refund of your purchase can be issued within 30 days from the day in which we received your payment.
[+] [-] I took a continuing education course several years ago. Can I use it to get Certified?
Evergreen Certifications will accept courses for Certification that have been completed within 3 years of initial application for Certification.

Certified Provider Registry

[+] [-] How do I join your provider registry?
Professionals who are Certified through Evergreen Certifications are welcome to join. Get started HERE
[+] [-] I made my provider registry payment, but don't see my name and/or Certification listed. What happened?
Two things could have happened: 1. There's a short delay of 10 minutes in updating the registry. 2. Your Certification through Evergreen Certifications is not Active. Only Active Certifications are listed.
[+] [-] Provider registry user agreement and disclaimer
Evergreen Certification’s Certified Therapist Registry consists of therapists who have met our criteria for certification. Choosing a therapist appropriate to treat an individual, couple, family, or system requires evaluation beyond a therapist’s degree, licensure, and certification(s). The EVGCI encourages consumers to weigh their available options carefully and to seek the direct advice of health professionals when needed. Buy purchasing a listing in the registry or accessing the registry, users agree to release without exception EVGCI members, advisors, affiliates, and employees from all claims, damages, demands, rights or causes of action, present or future, known or unknown, anticipated or unanticipated, arising from or in any manner resulting from or related to use of this registry. Further, users hereby agree to waive all such claims, damages, demands, rights or causes of action and declare that this waiver and release is to be binding upon their heirs, executors, administrators, and assigns.

Question not answered? Please contact us.